Job Description

Part-Time MAC Store Customer Service

Director of Auxiliary Services

Classified Staff

12 months

15-9100-1-5101

Not eligible, part-time

Non Exempt

$13.75 Hourly

Position Summary

Provide friendly, helpful customer service, accurately check out customers and accept payments, assist with stocking and cleaning the store, assist with clerical duties as needed.

Key Performance Indicators

1. Assist customers quickly and efficiently
2. Enter accurate point-of-sale system records
3. Propose and implement continuous improvement ideas

Essential Functions

1. Serve customers, operate cash register, and record sales accurately.
2. Assist in picking, processing, and packing online orders and processing online returns.
3. Prepare and process book returns and process book authorizations as directed.
4. Assist in stocking and store displays as needed.
5. Assist in the preparation for taking of physical inventories.
6. Assist with computer entries, rental return entries, sanitizing, and preparing textbooks for future sales.
7. Perform other duties as assigned.

Required Behaviors, Competencies, and Skills

Ability to relate quickly and tactfully to a variety of people, including the general public and colleagues.

Interpersonal skills:

Ability to coordinate multiple tasks and work under time pressures effectively to meet deadlines.

Communicate clearly and effectively with a variety of people both inside and outside of the organization.

Ability to identify and express problems and develop solutions from alternative methods and procedures.

Ability to understand directions, ask questions for clarification, and demonstrate appropriate action.

Technical skills:

Excellent computer skills including proficiency with word processing, spreadsheet, publisher, and point-of-sale software.

Experience

Education:

HS Diploma.

Work Experience:

Some customer service related work experience.

Industry Knowledge:

Knowledge of general office procedures and ability to use standard office equipment such as cash registers, calculators, copiers, and computers.

Work Environment and Physical Requirements

Ability to bend and stoop to place items on lower shelves and stretch to place items on high shelves.

Ability to carry, push, pull, and/or lift up to 50 pounds of books and supplies on a frequent basis.

Ability to walk and/or stand more than 50% of the time.

Ability to hear and speak to assist customers in the store and on the phone.

This position requires sitting, standing, stooping, kneeling, reaching, walking, pushing, pulling, lifting, grasping, talking, seeing, hearing and repetitive motion.

Mineral Area College is an Equal Opportunity Employer and does not discriminateon the basis of race, color, national origin, gender identity, disability, age, religion, creed, sexual orientation,socioeconomic status,genetic and family medical history as defined by GINA, or marital or parental status, in admission/access to, or treatment/employment in its programs and activities.

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